CarePouch Services Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and use our services. As a corporate appointeeship provider in the UK, we adhere to all relevant data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
At CarePouch, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the data of our users.
1. Data We Collect
1.1 Public Website Users
When you visit our website, we may collect the following information:
Personal Information: Name, email address, phone number (if you contact us through forms).
Usage Data: IP address, browser type, pages visited, time spent on the site, and other analytics data.
Cookies: We use cookies to enhance user experience and track website performance.
1.2 Onboarded Service Users (Internal Web App)
For our onboarded users, we collect additional information, including but not limited to:
Personal Identification: Full name, date of birth, contact details, and National Insurance number.
Financial Data: Benefit information, bank account details (for appointeeship services), and transaction history.
Health and Social Care Information: Details relevant to managing benefits, including care plans, disability status, and carer details.
2. How We Use Your Data
2.1 For Public Website Users
We use collected data to:
Respond to inquiries and provide requested information.
Improve our website experience and analyze traffic through analytics tools.
Send updates and newsletters (only if you have opted in).
2.2 For Onboarded Service Users
We use collected data to:
Manage benefit claims and financial transactions on your behalf.
Maintain accurate and up-to-date user profiles for efficient service delivery.
Communicate with users, their families, and relevant stakeholders (e.g., local authorities, DWP).
3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share data in the following circumstances:
With Authorized Partners: Such as local authorities, DWP, and care providers, strictly for the purpose of delivering appointeeship services.
With Service Providers: Third-party vendors who help us maintain and secure our systems (e.g., hosting providers, analytics services).
Legal Requirements: When required by law or to protect the rights and safety of our users.
4. Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, and loss. This includes:
Encryption of sensitive data during transmission and storage.
Regular security audits and updates to our systems.
Access controls to ensure that only authorized personnel can access user data.
5. User Rights
You have the right to:
Access Your Data: Request a copy of the personal data we hold about you.
Correct Your Data: Update or correct inaccurate or incomplete personal information.
Delete Your Data: Request the deletion of your personal information, subject to legal requirements.
Opt-Out: Unsubscribe from marketing communications at any time.
6. Cookies and Tracking
We use cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.
6.1 What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help us understand user behavior, remember preferences, and enhance your browsing experience.
6.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as user login, security, and accessibility. Disabling these cookies may impact website performance.
Performance Cookies: These cookies help us understand how users interact with our website by collecting anonymous data on page visits, time spent on the site, and any issues encountered. This information allows us to improve our website's performance and user experience.
Functionality Cookies: These cookies remember user preferences and settings, such as language preferences or form inputs, to provide a more personalized experience.
Analytics Cookies: We use analytics cookies from third-party providers (e.g., Google Analytics) to gather data on user behavior and trends. This helps us understand website usage and optimize content.
6.3 How We Use Cookies
We use cookies to:
Maintain user sessions and enhance security during login (for onboarded users).
Analyze website traffic and user behavior to improve our content and services.
Remember user preferences and settings to provide a consistent experience.
Provide tailored support and communication based on user interactions.
6.4 Managing Your Cookie Preferences
You have the option to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your settings to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality and user experience of our website and web app.
6.5 Third-Party Cookies
Our website may use third-party cookies for analytics purposes. These cookies are managed by external providers, and their use is governed by the privacy policies of these third parties. We recommend reviewing their cookie policies for more information.
6.6 Updates to Our Cookie Policy
We may update this cookie policy to reflect changes in technology, regulations, or our service offerings. Any updates will be posted on this page with an updated effective date.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites, and we encourage users to read their privacy policies.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:
Email: carepouch@gmail.com
Registered Office Address: Suite 226, 5 Charter House, Lord Montgomery Way, Portsmouth. PO1 2SN
Effective Date: 11-November 2024
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Learn more in our Privacy Policy.